Contact the practice
Wing Surgery
46 Stewkley Road
Wing
Leighton Buzzard
LU7 0NE
Telephone: 01296 711150
Out of Hours: 111
Email: bobicb-bucks.3whealth.secretaries@nhs.net
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Dispensary Times
| Monday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Tuesday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Wednesday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Thursday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Friday | 8:30am to 1:00pm and 2:00pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Physical accessibility
- Braille translation service
- Disabled parking
- Disabled WC
- Induction hearing loop
- Signing service available
- Step free access
- Wheelchair access
Parking
- Car Parking
- Cycle parking
- Disabled parking
Compliments, Suggestions and Complaints
At 3W Health, we truly value your feedback. It helps us continually improve the care and service we provide.
Whether you’ve had a great experience or have a suggestion for how we can do better, we’d love to hear from you.
While we strive to ensure every visit exceeds expectations, please don’t hesitate to let us know if something hasn’t gone quite right, we’re here to listen and make things right.
Compliments and Suggestions
If you’d like to share a compliment or offer a constructive suggestion, please visit our ‘Contact Us’ page. If you prefer to write to us by post, please address your letter to the Complaints Manager, 3W Health, 49 Oving Road, Whitchurch, Aylesbury, Buckinghamshire, HP22 4JFG, or feel free to hand it in at your local surgery.
Complaints
Most complaints can be resolved at a local level. Please speak to a member of staff if you have a concern and they will assist you where possible.
How can I make a complaint?
A complaint can be made either verbally or in writing.
Time Frames
Complaints should normally be made within 12 months of the event that caused the concern, or within 12 months of becoming aware of the issue.
Our Complaints Manager will acknowledge your complaint within three business days. We aim to investigate and share our findings with you as promptly as possible, and we will keep you updated throughout the process.
If, for any reason, you prefer not to speak directly with a member of our team, you can ask the Integrated Care Board (ICB) to investigate your complaint.
They will contact us on your behalf.
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire GU11 1AY
Telephone: 0300 561 0290
Email: frimleyicb.southeastcomplaints@nhs.net
If you are dissatisfied with the outcome of the complaint, whether it was handled by the Integrated Care Board (ICB) or by 3W Health, you have the right to escalate your concerns to the Parliamentary and Health Service Ombudsman (PHSO).
If this is the case, please contact:
Independent NHS complaints advocacy support may also be available through your local Healthwatch service.
PATIENT ADVICE AND SUPPORT
You may also contact the Patient Advice and Liaison Service (PALS), whose role is to help resolve concerns or problems:
Telephone: 01296831130
Email: buckinghamshirehealthcaretrust@nhs.net
If you remain dissatisfied following the outcome of your complaint, you may refer the matter to the Parliamentary and Health Service Ombudsman (PHSO).
