Compliments, Suggestions and Complaints

3W Health appreciates patient feedback to help us improve our services. We love to hear from you if something has gone particularly well or if you have a suggestion. We sincerely hope we never give you cause to complain. Details of how to contact us are given below with links.

Compliments and Suggestions

In case you wish to contact us with a compliment or to provide us with constructive suggestions, please use this link. A mail form will open in which you can type in the details and submit. Alternatively, you could e-mail: or if you wish to write a letter then by sending it to our Complaints Manager at 3W Health, Winslow Health Centre, Avenue Road, Winslow, Bucks, MK18 3DP or if by hand drop it into your local surgery.

Complaints

The partners and staff of 3W Health realise the difficulties in getting timely access to our services. GP practices have huge challenges of unprecedented patient demand alongside a decrease in resources and a shortage of clinicians.

We are aware of the difficulties patients are having accessing the healthcare they need. We are recruiting more doctors, nurses, and support staff to provide better care. We are working out improved methods for handling patient access. We would like to be in a position to offer the patients more ability to book online, to offer online consultations, and use clinicians to filter patient calls so that they guide patients to the right solution at the patient’s first point of contact.

While we work on solutions, we must ration our resources to ensure the sickest of us are looked after. We know this isn’t always done well and we’re sorry if this has been your experience.

Your feedback is important. If you would like to complain or you are not satisfied with the service provided by 3W Health, please follow this link to our to read ourcomplaints procedure  before you download and complete our complaint form.