Compliments, Suggestions and Complaints

3W Health appreciates patient feedback to help us improve our services. We love to hear from you if something has gone particularly well or if you have a suggestion. We sincerely hope we never give you cause to complain. Details of how to contact us are given below with links.

Compliments and Suggestions

If you wish to contact us with a compliment or to give us a constructive suggestion please use this link ‘Compliments and Suggestions’ which takes you to a message form where you can enter the details and send it to us. Alternatively, you can send an email or if you prefer, you can write to our Complaints Manager at 3W Health, Winslow Health Centre, Avenue Road, Winslow, Bucks, MK18 3DP or if by hand drop it into your local surgery.

Complaints

The partners and staff of 3W Health acknowledge the difficulties in getting timely access to our services. GP practices have huge challenges of unprecedented patient demand alongside a decrease in resources and a shortage of clinicians.

We are aware of the difficulties patients are having accessing the healthcare they need.   To improve the service, we are actively recruiting doctors, nurses and support staff and looking at better ways of managing patient access.  We want to give patients more ability to book online, offer online consultations and use clinicians to filter patient calls so that patients are guided to the right solution at their first point of contact.

Whilst working on solutions, we are having to ration our resources to ensure the sickest are prioritised.  We acknowledge we don’t always get it right and we are sorry if this is your experience.

Your feedback is important. If you wish to make a complaint, or you have a concern about the service you have received from 3W Health please use this link to our complaint procedure and form.