Compliments, Suggestions and Complaints

At 3W Health, we truly value your feedback. It helps us continually improve the care and service we provide.
Whether you’ve had a great experience or have a suggestion for how we can do better, we’d love to hear from you.
While we strive to ensure every visit exceeds expectations, please don’t hesitate to let us know if something hasn’t gone quite right, we’re here to listen and make things right.

Compliments and Suggestions

If you’d like to share a compliment or offer a constructive suggestion, please visit our ‘Contact Us’ page. If you prefer to write to us by post, please address your letter to the Complaints Manager, 3W Health, 49 Oving Road, Whitchurch, Aylesbury, Buckinghamshire, HP22 4JFG, or feel free to hand it in at your local surgery.

Complaints

Most complaints can be resolved at a local level. Please speak to a member of staff if you have a concern and they will assist you where possible.

How can I make a complaint? 

A complaint can be made either verbally or in writing.
If, for any reason, you prefer not to speak directly with a member of our team, you can ask the Integrated Care Board (ICB) to investigate your complaint.
They will contact us on your behalf.

NHS Buckinghamshire, Oxfordshire and Berkshire West ICB

Website address: www.bucksoxonberksw.icb.nhs.uk/contact-us/make-a-complaint/

Email: bobicb.palscomplaints@nhs.net

Telephone: 0118 982 2720

Postal address:

BOB ICB
Unipart House, Garsington Road
Cowley, OX4 2PG

Time Frames

Complaints should normally be made within 12 months of the event that caused the concern, or within 12 months of becoming aware of the issue.

Our Complaints Manager will acknowledge your complaint within three business days. We aim to investigate and share our findings with you as promptly as possible, and we will keep you updated throughout the process.

If you are dissatisfied with the outcome of the complaint, whether it was handled by the Integrated Care Board (ICB) or by 3W Health, you have the right to escalate your concerns to the Parliamentary and Health Service Ombudsman (PHSO).

You can contact them in the following ways:

Milbank Tower, Milbank, London, SW1P 4QP

Citygate, Mosely Street, Manchester, M2 3HQ

Telephone 0345 015 4033

www.ombudsman.org.uk