What happens next

We will usually send you an automated message straight away by text or email to confirm that we’ve received the online form and to tell you how quickly we’ll respond.

Please do not use an online form to request help if your medical problem is urgent.

Our GP’s medical team will use the information you’ve provided to make sure you get the help that’s right for you.

This could be:

• a face-to-face appointment
• a phone call
• a short text or email message, for example to ask for further information

Consultations by phone or sending a short text or email message can be more flexible and often mean the doctor, nurse or another health professional can help you sooner.

Benefits of using an online form

An online form is a quick and easy way of letting your GP surgery know what’s wrong or raising a query or concern. This can help you get the right care when you need it.

They can also be more convenient for some people, for example, if you do not like to use the phone, or you find it difficult to call the surgery because of work or caring commitments.

If you start to feel worse and need urgent care

For urgent medical help, go to 111.nhs.uk, or call 111 if you cannot get help online.

For emergencies, go to your nearest A&E or call 999 for an ambulance.