Managing your NHS Login

Changing the phone number linked with your NHS login

Log in.
Go to More.
Select Account and settings.
Select Manage NHS account.
Select Your NHS login details.
Then select Change phone number.
Follow the on-screen instructions to confirm your new phone number.

You will need access to your old phone number to log in. If you do not have access to your old number, contact the NHS App team.

Changing the email address linked with your NHS login

Log in.
Go to More.
Select Account and settings.
Select Manage NHS account.
Select Your NHS login details.
Then select Change email address.
Follow the on-screen instructions to confirm the email change.

If you cannot remember the email you used to set up your NHS login, contact the NHS App team.

Changing your password

Log in to the NHS App or NHS website.
Go to More.
Select Account and settings.
Select Manage NHS account.
Select Your NHS login details.
Then select Change password.
Follow the on-screen instructions to confirm the password change.

You will need to enter your old password to log in to the NHS App or NHS website and confirm the change. If you have forgotten it, you can reset your password online.

How to change your NHS record contact details

To add a mobile phone number:

Log in.
Go to More.
Select Account and settings.
Select Manage NHS account.
Then select Contact details on your NHS record.
Select Add a mobile phone number to your NHS record.
Follow the on-screen instructions.

You can also add your mobile phone number online.

To add an email address:

Log in.
Go to More.
Select Account and settings.
Select Manage NHS account.
Then select Contact details on your NHS record.
Select Add an email address to your NHS record.
Follow the on-screen instructions.

You can also add your email address online.

If you have more than one phone number or email address on your NHS record

To choose which phone number you want to keep on your NHS record:

Log in.
Go to More.
Select Account and settings.
Select Manage NHS account.
Then select Contact details on your NHS record.
Choose which mobile phone number you want to keep on your NHS record.
Follow the on-screen instructions.

To choose which email address you want to keep on your NHS record:

Log in.
Go to More.
Select Account and settings.
Select Manage NHS account.
Then select Contact details on your NHS record.
Choose which email address you want to keep on your NHS record.
Follow the on-screen instructions.

What to do if your name, address, date of birth or NHS number are incorrect

If these details are incorrect or out of date, contact your GP surgery and ask them to update your details. They will then update your NHS record. Any changes made there will appear in your NHS account when you log in.

How to access your NHS account on another phone

Using someone else’s phone to access your NHS account

You can use someone else’s phone or tablet to set up your NHS login. But you’ll need access to the phone number you provide, as we send a security code to it every time you log in.

You might have used your NHS login to access one or more websites or apps, as well as your NHS account.

How to delete your NHS login

You can delete your account using the NHS App or NHS website:

Log in to the NHS App or NHS website.
Go to More and select Account and settings.
Select Manage NHS login account and select Your NHS login details.
Select Delete your NHS login.

You can also delete your NHS login on the NHS login website.

After you have deleted your NHS login:

you will not be able to access those websites or apps using your NHS login (you might have to set up a new login if you want to access them)
they might keep some information about you

Managing NHS App notifications

If you are using the NHS App to access your NHS account, you can choose if you want to allow notifications or not.

Notifications are not available when you use the NHS website to access your NHS account.

We use notifications to tell you when you have a new message.

To turn notifications on or off:

Log in to the app.
Go to More.
Select Account and settings.
Then select Manage notifications.
Use the toggle to turn notifications on or off.

If you use the app on multiple devices, you’ll need to allow notifications on each device.

If you share your device with someone else, they will be able to see your notifications.

We are testing sending more messages from NHS services to some app users. It’s a convenient and secure way to get appointment reminders and other messages that you might usually get a different way – for example, through text messages or letters. If you do not turn on notifications, we may not send you some of these messages.

Security and privacy

Your personal information is used to confirm your identity and set up your NHS login. This is done in line with data protection laws. Your information will not be shared without your consent. It is stored securely, in a way that follows the NHS login privacy notice.

NHS login has been designed to keep your personal information secure. It has been independently tested against standards set by the National Cyber Security Centre (NCSC).

Cookies

You can choose whether to allow optional analytic cookies. To change your preference:

Go to More.
Select Account and settings.
Select Legal and cookies.
Then select Manage cookies.
Turn on or off the Allow optional analytic cookies toggle.

When you change your preference, it applies to all the devices on which you use your NHS account.

For more information, see our cookies policy.

Managing your NHS Login

Changing the phone number linked with your NHS login

Changing the email address linked with your NHS login

Changing your password

How to change your NHS record contact details

If you have more than one phone number or email address on your NHS record

Follow the on-screen instructions.

To choose which email address you want to keep on your NHS record:

Follow the on-screen instructions.

What to do if your name, address, date of birth or NHS number are incorrect

How to access your NHS account on another phone

How to delete your NHS login

Managing NHS App notifications

To turn notifications on or off:

Security and privacy

Cookies

Surgery Opening Times

Dispensary Opening Times

Useful Links

NHS A-Z Conditions

Find Local Services

Live Well

Managing your NHS Login

Changing the phone number linked with your NHS login

Changing the email address linked with your NHS login

Changing your password

How to change your NHS record contact details

If you have more than one phone number or email address on your NHS record

Follow the on-screen instructions.

To choose which email address you want to keep on your NHS record:

Follow the on-screen instructions.

What to do if your name, address, date of birth or NHS number are incorrect

How to access your NHS account on another phone

How to delete your NHS login

Managing NHS App notifications

To turn notifications on or off:

Security and privacy

Cookies

Surgery Opening Times

Dispensary Opening Times

Useful Links

NHS A-Z Conditions

Find Local Services

Live Well

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